Top ITIL Roles in the USA for 2026 With ITIL v5 Skills

Introduction ITIL roles in the USA are evolving fast in 2026 as organizations move from traditional IT service management to AI-enabled digital product and service management. With ITIL Foundation Version 5 now emphasizing digital product and service management, strategy, experience design, and responsible AI practice, ITIL-certified professionals can target roles across ITSM, ServiceNow, service operations, […]